After-sales service
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Technical Support
Cap Screwing Machine Manual – Synchronous Belt Bottle Clamping – Servo Motor
File size:
143.5KB
Update time:
2026/10/20
(Chinese-English Version) UV Laser Marking Machine Operation Guide and Precautions
File size:
2.7MB
Update time:
2026/10/20
Frequently Asked Questions
Can we discuss the payment terms?
Payment may be made in installments as stipulated in the project contract, with the specific commercial terms to be determined through negotiation between the two parties’ project coordinators.
Could I take a look at the sample first?
We welcome you to schedule a visit to our factory showroom for an in-person tour of the prototype, and we can also provide on-site video testimonials from similar projects.
Can you provide equipment modification and upgrade services for existing machines?
We provide services for retrofitting and upgrading aging equipment, as well as for relocating and commissioning production lines.
How quickly does after-sales support respond when there’s a problem with the equipment?
24/7 technical hotline with priority remote troubleshooting; for on-site issues, engineers will arrive promptly as agreed to resolve the problem, and a well-stocked spare-parts warehouse ensures rapid dispatch of components.
Does it include on-site installation, commissioning, and training?
The new project comes standard with on-site installation and commissioning, and includes hands-on training for operators on equipment operation, routine maintenance, and basic troubleshooting.
How long is the equipment warranty?
The entire machine is covered by a standard one-year warranty (excluding consumable parts). During the warranty period, free repair and replacement of parts are provided for non‑human‑caused defects. Upon expiration of the warranty, an annual maintenance agreement may be arranged.
What are the advantages of your equipment?
Our in-house R&D team holds multiple patents; core components are sourced from renowned brands, and the entire unit undergoes multi‑stage factory testing. The equipment boasts high precision, robust stability, and a low failure rate, with optimized energy consumption and simplified post‑purchase maintenance.
Can the equipment be integrated with my existing production line?
Certainly. Our technical engineers will conduct an on-site survey and assessment in the early stages, reserve compatible interfaces, and ensure seamless integration between the new and existing production lines.
What is the typical delivery lead time for the equipment?
The standard model has a typical lead time of 2–4 weeks; for non-standard, custom‑made equipment, the lead time generally ranges from 30 to 60 days, depending on the project’s complexity. A detailed project schedule will be provided upon contract signing.
Can you manufacture custom, non-standard equipment?
We support non-standard customizations. Based on the customer’s on-site operating conditions, production capacity requirements, and material characteristics, we design tailored solutions, offering end-to-end customized equipment—from drawing approval and prototype testing to full‑machine production and delivery.
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Empowering manufacturing with technology, ensuring stable production through quality.
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